Competition Specialties Privacy Policy

Last Updated: October 3, 2025

1. Introduction

Competition Specialties ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at compspecialties.com or interact with our services.

2. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, phone number, email address, and business address
• Order Information: Purchase history, order details, and shipping information
• Communication Records: Records of your communications with us via SMS, email, or phone

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling wholesale orders
• Sending order confirmations and tracking information
• Communicating company procedures and updates
• Providing customer service and support
• Sending occasional promotional offers (with your consent)
• Improving our products and services
• Complying with legal obligations

4. SMS/Text Messaging

4.1 Consent

By providing your mobile phone number and opting in to receive SMS messages from Competition Specialties, you expressly consent to receive text messages from us at the number you provide. This includes:

• Order confirmations and tracking updates
• Company procedure notifications
• Occasional promotional messages

4.2 Message Frequency

Message frequency varies depending on your order activity. You may receive messages as orders are processed and shipped. Promotional messages are sent occasionally.

4.3 Opt-Out

You can opt out of receiving SMS messages at any time by:

• Replying "STOP" to any text message from us
• Contacting us directly at the information provided below
• Your opt-out will be processed within 10 business days

4.4 Help

For help or more information about our SMS program, reply "HELP" to any message or contact us directly.

4.5 Charges

Message and data rates may apply based on your mobile carrier's plan. We do not charge for messages, but your carrier may.

4.6 Carrier Limitations

SMS messages are transmitted through RingCentral. We are not liable for delayed or undelivered messages.

5. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: With trusted service providers who assist in our operations (such as RingCentral for SMS messaging) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, safety, or that of our customers

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time

9. State-Specific Privacy Rights

9.1 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising privacy rights

9.2 Washington Residents (WPA)

Washington residents have rights under the Washington Privacy Act regarding access, correction, deletion, and data portability.

9.3 Oregon Residents

Oregon residents have similar privacy rights regarding their personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
info@compspecialties.com
+1-800-426-0950
2402 W Valley Hwy N
Auburn, WA 98001